Overview
At Proudhue, we want you to love your purchase! If you’re not completely satisfied, we’re happy to help with returns and refunds. Please review our policy below.
Return & Exchange Policy
Eligibility for Returns:
- Items must be undamanged, and in original packaging.
- Returns must be initiated within 15 days of delivery.
Non-Returnable Items:
- Final sale items and personalized/customized products.
- Items with visible wear, stains, or damage caused by the customer.
Return Process:
- Email to proudhue@gmail.com with your order number and reason for return.
- We will provide a return authorization and shipping instructions.
- Ship the item(s) back within 5 days of receiving return approval.
- Refunds are issued within 7 business days after the return is received and inspected.
Refund Policy:
- Refunds will be processed back to the original payment method.
- Shipping fees are non-refundable unless the return is due to an error on our part.
Exchange Policy:
- Exchanges are available for size or color changes (subject to stock availability).
- If the requested item is out of stock, you may opt for store credit or a refund.
Damaged or Incorrect Items:
If you receive a defective or incorrect item, contact us within 48 hours of delivery for a replacement or full refund.